1. Shipping Policy
- Orders received will be processed and delivered to your door step within 2 days if you make order before 12.00pm. (Example: Order on 1/1/2021, it may be delivered on 1/1/2021-2/1/2021)
- Orders received will be processed and delivered to your door step within 3 days if you make order after 12.00pm. (Example: Order on 1/1/2021, it may be delivered on 1/1/2021-3/1/2021)
Orders are shipped within Johor Bahru (Saleng, Senai, Kulai, Johor Bahru & 24 miles area) only. We do not ship to P.O. Box address.
Saleng, Senai & Kulai Area
If your order purchased totals exceed RM50 (exclude rice, oil, salt and sugar), we will provide free shipping. Another RM8 will be charged if your order less than RM50. The cost for shipping is calculated and displayed on the Checkout page before you complete your order.
Johor Bahru & 24 miles area
If your order purchased totals exceed RM100 (exclude rice, oil, salt and sugar), we will provide free shipping. Another RM8 will be charged if your order less than RM100. The cost for shipping is calculated and displayed on the Checkout page before you complete your order.
2. Refund Policy
Once your payment has been completed, refund is not allowed.
- You may return the product(s) by exchanging or replacing the same valued or above valued product(s) if there is a problem in the product(s). If you replace higher valued product, you need to pay the difference cost. Once we confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we will deliver you the replacement product(s) within 7 days.
- To return your products, please send the whole product(s) back with its original packaging to NBS Cash & Carry Sdn. Bhd. at 83, Jalan SME 3, Kawasan Perindustrian SME, Bandar Putra, 81000, Kulai, Johor.
We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
i. To deliver products that you purchase from our website.
ii. To inform and update you on the delivery of the product and for customer support purposes.
iii. To provide you with relevant product information.
iv. To process your order(s) and to provide you with the services and information offered through our website and which you may request.
v. To allow us to administer your registered account with us.
vi. To confirm with legal requirements or comply with legal process.
vii. To verify or carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
The personal information we collect may include your:
ii. Telephone Number
iii. Mobile Number
iv. Delivery Address
v. Billing Address
vi. Email Address
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please do not hesitate to contact us.
5. About us
NBS Cash & Carry Sdn. Bhd.
i. Indahpura, Kulai, Johor: 83，Jalan SME 3，Kawasan Perindustrian SME，Bandar Indahpura，81000，Kulai，Johor.
ii. Taman Khet Loong, Kulai, Johor: No 12，Jalan Khat Loong，81000，Kulai，Johor
iii. TJ Mart, Saleng, Senai, Johor: Lot 35，36，43A，53，53A，Batu 17 1/2，Jalan Air Hitam，81400，Senai，Johor.
Ms Chong: 012-3828599
Ms Wong: 012-7720885